Our happiness team is always here to assist.
Common purchase queries answered
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
A. The delivery address is incorrect .
B. Someone else has signed for the parcel.
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you still can not find the package, please contact us at firstname.lastname@example.org.
Sending changing requests over 24 hours after placing order. There is no guarantee that the modification can be successful.
Please contact customer service center for the shipping address when you are allowed to return.
Send us an E-mail at: email@example.com
Still need help? Get in touch with us
Email us for futher help: firstname.lastname@example.org